Cross-Border Medical Transfer · All-Inclusive Hospital Car
Door-to-door private car between Hong Kong and the major hospitals of Shenzhen / Guangzhou / Macau, flat rate from HKD 1,800, including discharge assistance, an English-speaking driver, an optional wheelchair vehicle and escort hand-off. Dual-plate licensed cars, no-exit border crossing, free child seats for ages 0–4.
Price at a glance
| Scenario | Alphard 7-seat | V-Class 6-seat | Notes |
|---|---|---|---|
| HK newborn discharge → Shenzhen confinement centre | HKD 1,800 | HKD 1,950 | Nurse may ride along |
| HK Island/Kowloon hospital → Shenzhen home (1h wait incl.) | HKD 2,200 | HKD 2,380 | Same-day discharge |
| HK Sanatorium/CUHK hospital → Guangzhou (2h wait incl.) | HKD 3,200 | HKD 3,500 | Cross-city return home |
| Shenzhen patient → HK follow-up (round-trip 8h charter) | HKD 3,800 | HKD 4,200 | Hospital wait included |
| Wheelchair upgrade (V-Class conversion) | +HKD 500 | — | Ramp + secured tie-down |
| 24h emergency | +HKD 800 | +HKD 800 | Priority dispatch, any checkpoint |
Includes driver, fuel, tolls, cross-border insurance, and hospital parking / 1 hour of waiting. Night surcharge (22:00–06:00) +20%.
Situations we cover
| Situation | What's included |
|---|---|
| HK newborn discharge to Shenzhen | Infant carrier (Group 0+) + nurse may ride + direct to confinement centre |
| Shenzhen patient to HK follow-up | 1–2h hospital wait + medication pickup + return |
| Elderly escort across the border | English / Cantonese driver + wheelchair boarding help + optional escort |
| Macau residents to HK hospitals | HKZMB Bridge direct to Hong Kong Sanatorium / Union / CUHK |
| Major health check round-trip | Early departure + fixed stop at the screening centre |
| 24h emergency repatriation | Huanggang 24h lane + priority hospital liaison |
Service highlights
- ✅ English / Cantonese driver — can liaise with HK attending doctors / international clinics
- ✅ Optional wheelchair V-Class — low floor + boarding ramp + secure fixing
- ✅ Discharge assistance — help carrying the discharge bag, wheelchair to the pickup point
- ✅ Optional escort — Cantonese / Mandarin / English, from HKD 800 / half-day
- ✅ Privacy — one dedicated driver per client, never shared
- ✅ HKD 10M cross-border insurance — includes passenger accident cover
- ✅ Free child seats ages 0–4 — covers newborn discharge / confinement-centre trips
Hospitals commonly served
| Hong Kong | Shenzhen | Guangzhou | Macau |
|---|---|---|---|
| HK Sanatorium | Peking Univ. Shenzhen Hospital | Sun Yat-sen 1st / 3rd | Kiang Wu Hospital |
| CUHK Medical Centre | Shenzhen Children's Hospital | Guangdong Provincial People's | Conde S. Januário |
| Queen Mary / Princess Margaret | Shenzhen Maternity & Child | SYSU Cancer Center | Macau Univ. Hospital |
| Union / Gleneagles HK | HKU-Shenzhen Hospital | Guangzhou General | — |
| Baptist / St. Teresa's | Shenzhen People's Hospital | Zhujiang Hospital | — |
Not on the list? We still serve it — just add the address when booking.
How to book
- Message us on WhatsApp (reply within 5 min): origin hospital, destination, party size, wheelchair / escort needed
- Quote confirmed: flat rate + trip time within 30 min
- Lock the car: 30% deposit, balance before boarding
- On the day: driver arrives 30 min early at the hospital entrance with a name sign
FAQ
How is a medical transfer different from a normal cross-border car?
On top of a standard cross-border car, a medical transfer adds: hospital entry/exit assistance, a wheelchair-vehicle option, an English-speaking driver, escort hand-off, discharge-bag help, and 1–2 hours of hospital waiting at no extra charge. Drivers have basic medical-accompaniment training and can safely secure wheelchairs and equipment.
Is it safe to transfer a newborn after discharge?
Yes. The car carries a Group 0+ / Group 1 infant seat (free), ISOFIX-fixed and rear-facing. Drivers are trained for newborn discharge pickups, keep under 80 km/h throughout and avoid bumpy sections. We recommend a daytime slot on discharge day to avoid checkpoint queues.
Can a patient who can't sit up travel lying down?
The V-Class middle row reclines to about 165° (near-flat) with neck pillow and seatbelt. Fully bedridden patients should use a cross-border ambulance / stretcher vehicle (we can refer a partner) — that is outside normal charter service.
Can a doctor or nurse come along?
Yes. A V-Class seats 6 (patient + 5), an Alphard seats 6 + driver. Just tell us the party size when booking.
How do you handle 24-hour emergencies?
We dispatch overnight and on holidays via the Huanggang and HKZMB 24h lanes. The +HKD 800 emergency surcharge covers priority dispatch and driver overtime. Fastest arrival is about 30 minutes.
Will the driver help an elderly passenger who can't board alone?
Yes. All medical-line drivers have basic assistance training — pushing the wheelchair, helping board, securing the seatbelt. For higher-level care (vital-sign monitoring, oxygen, tube feeding), add an escort or use a medical transport service.
Does the quote include hospital waiting?
It includes 1 hour of hospital waiting (the common medication / follow-up case). Beyond that, HKD 200 / hour. Full-day (8h+) charters have a dedicated rate with no separate waiting charge.
Is my privacy protected?
Yes. Drivers sign an NDA and do not ask about your treatment; one client keeps the same driver; in-car records are never shared. For higher privacy (unmarked car / plain-clothes driver), note it when booking.
Package comparison
| Package | Best for | Price | Includes |
|---|---|---|---|
| Basic medical car | Discharge / follow-up, one-way | from HKD 1,800 | Driver + cross-border insurance + 1h wait |
| Half-day (4h) | Check-up / follow-up round-trip | from HKD 2,800 | Full waiting + medication pickup |
| Full-day (8h) | Complex / multi-department visits | from HKD 3,800 | Full waiting + cross-city transfer |
| VIP escort package | High-net-worth / international | from HKD 5,800 | Full day + escort + interpreter + wheelchair |